North Texas Tollway Authority

If I could give them no stars, I would. When you get a customer service agent that talks over, will not listen and offers no help, something is wrong!

The first CS agent was friendly and super knowledgeable, she sent me to the Texas DMV who provided me the information needed on a truck that was sold in April 2022 but still get ZipCash invoices for. The DMV gave me the information for NTTA but the second agent refused to verify stating I needed to go back to the DMV. Someone that lazy & rude cant be meeting any KPI metrics for customer service.

I cant go back and forth from McKinney to Plano on the incorrect advice from a lazy CS agent and Im not going to get caught up in a battle between the NTTA & Texas DMV. I can only hope someone does something about Jemimai but I have a feeling its not going to happen.

What a scam of a company and a tragic one to befall on Texas Citizens. If only in the 70s we stood up to this.

Not to mention how great it would be if everyone in this state collectively stopped paying in protest. I dont mind paying toll fees if its for the betterment of society. But this is garbage! The whole structure is!

A company that doesnt lose money, but constantly earns. Has the incentive to NOT give people notices about late toll fees, so they can charge you extra fees.

Gen Z, millennials, you are the last hope for America. Stand up to this as the Baby boomers and Gen X tear themselves apart! Question everything.

Resist the system. Death to monopolies!

On Saturday Jan. 6th I called NTTA to report I never received a toll tag that I purchased.

The tag was to be canceled & another one sent out to me. When I call today to make a payment towards the tag, I'm told the rep I spoke with Saturday removed the vehicle from the account!!! That was not my request to have the vehicle removed but to have another tag sent out. This was truly an error on NTTA's part but instead of them taking accountability & owning their mistake they throw all types of *** back to the customers as if it were our mistake.

Now you have to jump through a 1000 *** hoops to correct the *** they messed up!! This is a real piece of *** of an organization!! There is nothing uniform or structured about this company!! It's always a hassle dealing with these people especially when they just brush off their own mistakes onto the customers!!!

Someone needs to look into their business dealings, as they seem to not put their paying customers first at all!! There is no diligence nor integrity put into action when it comes to correcting their own mistakes!!

Please here about class action suits that may have been filed against NTTA. The way they deal with customers needs to be seriously & quickly addressed.

On November 3 or 4. My family and I moved from Texas to North Carolina.

While traveling I called NTTA and informed NTTA that we were moving and would no longer be using our sticker. Since 40.00 was charged against my account on 11/3, I call to get it refunded. I spoke to your representative and she assured me it would be refunded along with the fund remaining in my account. I tried to call on line to see why it hasnt been refunded as yet, but since my account is now closed.

So here is the information.

My name is MaryAnn Hornbaker Phone number.

469-647-**** Former zip code 75181 2 license plates are LPN9658 RVY2822

There was a third but the trick was sold and we removed it.

Ive had a tool tag since I lived in Carrollton

What I need to know is why hasnt my refund shown up in my bank account?

Please respond y phone or email. Mare36@***.com

On November 3 or 4. My family and I moved from Texas to North Carolina.

While traveling I called NTTA and informed NTTA that we were moving and would no longer be using our sticker. Since 40.00 was charged against my account on 11/3, I call to get it refunded. I spoke to your representative and she assured me it would be refunded along with the fund remaining in my account. I tried to call on line to see why it hasnt been refunded as yet, but since my account is now closed.

So here is the information.

My name is MaryAnn Hornbaker Phone number.

469-647-**** Former zip code 75181 2 license plates are LPN9658 RVY2822

There was a third but the trick was sold and we removed it.

Ive had a tool tag since I lived in Carrollton

What I need to know is why hasnt my refund shown up in my bank account?

Please respond y phone or email. Mare36@***.com

NTTA sends out a bill which includes statements from THE LAST SIX EIGHT MONTHS. They never once reached out to me about the card not going through the first time.

So, it failed to charge my card once and stopped charging it PERIOD.

What a slap in the face to send me a zipcash bill for $1794, and then when I call to deal with it, the customer service rep asks me, so which would you like to pay, the toll tag amount (1187) or the zipcash amount? Excuse me?? Wtf do you think?? And to make it worse, if I didnt pay it in full, and made payments toward it, they still wouldnt waive late fees.

GREAT customer service yall!

NTTA made 1 billion off toll fees in 2022 ALONE.

Practically thievery from hard working americans. I hope your *** roads collapse and no one ever gives you another dime, because youll never get a penny more from me.